Refunds, cancellations and payouts.

Brands pay for campaigns through Razorpay. The money is held in escrow, and BigSocials releases a creator’s share only after the brand accepts that creator’s delivered work. Our platform commission is shown at checkout before you pay, and the amount you see is the amount charged. Prices are in Indian rupees and include any taxes shown at checkout.

• Money not yet committed. Budget that has not been committed to an accepted creator can be released. We credit it to your BigSocials wallet, which you can use for later campaigns.
• Unspent budget. When a campaign finishes and part of its budget was not paid out to creators, the leftover is credited to your wallet.
• Work not delivered. If an accepted creator does not deliver, tell us through the campaign. We look at the brief, the submissions and the messages, and decide whether the creator’s payout is released, returned to you, or split. We aim to decide within 7 days of both sides responding.
• Work already accepted. Once you accept a submission, the creator’s payout is released and cannot be reversed.
• Platform commission. The commission on a payout that has been released is not refunded. If a payout is returned to you, we refund the commission that was charged on it.
• Duplicate or failed charges. If you were charged twice or the payment failed but money left your account, we refund it to the original payment method. Razorpay and your bank set the timing, usually 5–7 business days.

• When a brand accepts your work, your share (after the platform commission shown on the invitation) is added to your earnings wallet.
• You can withdraw your wallet balance to the UPI ID on your profile. The smallest withdrawal is ₹100. Add a valid UPI ID before you request one.
• Withdrawals are requested in the app and reviewed by us, then paid to your UPI ID. We aim to pay within 3 business days of the request.
• You are responsible for any tax on your earnings. Where the law requires us to deduct tax at source, we deduct it and show it on your payout.

Paid plans for brands and creators are charged for the period shown at checkout. You can stop a plan at any time and keep its benefits until the paid period ends. Fees already paid for a period are not refunded, except for a duplicate charge or where the law requires it.

If a brand and a creator disagree, we try to settle it fairly and our decision on how escrowed money is handled is final on the platform. Either party can still use the courts and Razorpay’s dispute process where they apply. Governing law and jurisdiction are in our Terms of Service.

Email bigsocialsdev@gmail.com from your registered address with your campaign or payment reference and what went wrong. We acknowledge within 3 business days. BigSocials Technologies Pvt. Ltd., India.